Shipping & Returns

At Gold Ami, we want your shopping experience to be simple, transparent, and stress-free. The information below outlines how we process and ship orders, as well as our returns policy should you need to make a return.

Shipping

All orders are dispatched from our Sydney, Australia location within 48 hours of purchase (excluding weekends and public holidays). Once your order has been shipped, you will receive a confirmation email with tracking details so you can follow your parcel every step of the way.

Shipping Rates

  • Standard Shipping (Australia): $9.95 AUD

  • Free Standard Shipping on orders over $150 AUD

  • Express Shipping (Australia): $14.95 AUD

All Australian orders are shipped via Australia Post.

International Shipping

We proudly ship worldwide. International shipping rates vary depending on the destination country and parcel weight, with most international orders costing approximately $20–30 AUD. Delivery timeframes will vary by location and are subject to customs processing and local postal services.

Please note that any customs duties, import taxes, or additional charges imposed by the destination country are the responsibility of the customer.

Returns

We understand that sometimes a purchase may not be exactly what you expected. We accept change-of-mind returns within 14 days of the original purchase date, provided the item meets the conditions outlined below.

Change of Mind Returns

To be eligible for a return, your item must be:

  • Returned within 14 days of purchase

  • Unworn, unused, and in original condition

  • Returned with any original packaging and accompanying materials

Customers are responsible for the cost of return postage for change-of-mind returns.

Refunds & Store Credit

Once your return has been received and inspected, you may choose one of the following:

  • A refund to your original payment method (excluding the original shipping cost), or

  • A store voucher for the full amount paid, including the original shipping cost

Refunds will be processed once the returned item has been approved and may take several business days to appear in your account depending on your payment provider.

Faulty or Damaged Items

If your item arrives damaged or is deemed faulty, please contact us as soon as possible with your order number and clear photographs of the issue.

For faulty or damaged products, Gold Ami will cover all reasonable return shipping costs, and you will be entitled to a repair, replacement, store credit, or refund where applicable under Australian Consumer Law.

Non-Returnable Items

Due to the nature of certain products, the following items are not eligible for return:

  • Solid gold pieces (all sales are final)

  • Earrings that have been tried on or worn, for hygiene and sanitary reasons

Unworn earrings that remain in their original condition and packaging may be eligible for return within the 14-day return period.

How to Start a Return

To begin a return, please contact our customer service team with your order number and the reason for your return. We will provide instructions on how and where to send your item.

We recommend using a tracked postal service when returning items, as Gold Ami cannot be held responsible for returns lost in transit.

If you have any questions about shipping, returns, or your order, please don't hesitate to get in touch — we're always happy to help.